Dropped my car for a service at 8am was ready to collect at 10:30am. My handbrake is very loose yet Ive been told that my car is healthy. Wheels have not been off the car as there was no marks around the wheels/wheel nuts (normally when the car is dirty and you unbolt the wheels youll remove some of that dirt just by touching it) and the locking wheel nut was in the same exact spot I left it. No video check as it says on the website, no wash & vac (due to the water being frozen which I can understand but vac does not freeze) and not replying to emails. Big disappointment overall but at least my oil was changed and my book is stamped.
Bought a Ford Fiesta from Paul at the end of January. Paul's service was absolutely incredible- he was professional and so helpful. I was really indecisive for a while but he was patient and made sure I was 100% happy with my decision. Couldn't recommend enough. Thanks Paul!
All staff were really friendly and helpful. Buying a car was enjoyable experience. Staff worked hard at sorting best deal for myself.
This is a late review- I bought my first car a Peugeot 108 car on hire purchase around October time, the salesmen are great and there wasn't any pressure in buying the car.However I went through so much hassle after only 2 days the battery went dead. Took it back to get it checked over, they didn't offer to give me a courtesy car or refund travel tickets to and from work. They couldn't find anything wrong with the battery, then a few days later it wouldn't start again. There were so many phone calls and it was so much hassle just to get the battery replaced. I spent my first week of driving independently stressed and anxious the car was going to break down on me and I'd be stuck on my own.I decided to take it back as I wasn't happy with the service and I didn't trust that the car didn't have any more problems. The used car sales manager is nice and convincing (typically), offered a free service which I declined, he gave me an email for all areas of sales management to say I am returning the car which is ridiculous, shouldn't that be your job as you're the ones that failed?Neil also offered a free service which I declined AGAIN - at this point I was really fed up, there seems to be no communication between any of your departments.I was told I would get a full refund when my V5 Tax thing has been sent to me, but I got a full refund 5-7 days afterwards, so they obviously didn't even send V5 form. I had also sent an email to Neil asking where the second half of my refund is and got no response (it came 2 days later). So it was very interesting how much the customer service declined after i returned the car.I got my current car from PERRY'S and they're fantastic, I couldn't believe the difference of the car compared to the one I bought here. Save yourself the hassle and go elsewhere.
Lisa at Hartwell ford was great. She kept me informed whilst my car was in for a service and MOT. She made sure that I got the most out of the cover I purchased when I brought the car, saving me a lot of money. When I picked up the car another lady helped and she was also very friendly and helpful. I am very happy with the work completed on the car.
Hartwell Dunstable Ford, Fiat and MS-RT is a UK Car Dealer based in Dunstable, East of England. Hartwell Dunstable Ford, Fiat and MS-RT is located at 77-87 London Rd, Dunstable LU6 3DT, UK.
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